Earls Court Carpet Cleaning Service Terms and Conditions

These Terms and Conditions set out the basis on which Earls Court Carpet Cleaning provides professional cleaning services to its clients. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

Client means any individual or business that requests, books or receives cleaning services from Earls Court Carpet Cleaning.

Company, we, us or our means Earls Court Carpet Cleaning, the provider of cleaning services.

Services means any carpet, rug, upholstery, mattress, curtain, hard floor or related cleaning service supplied by the Company, together with any additional services agreed between the Company and the Client.

Premises means the property, site or location where the Services are to be carried out.

Technician means any employee, representative, subcontractor or operative carrying out the Services on behalf of the Company.

2. Scope of Services

The Company provides professional cleaning services for residential and commercial Clients. The specific Services to be provided will be agreed at the time of booking and confirmed in the booking confirmation.

The Company will use reasonable care and skill in providing the Services and will endeavour to achieve the best possible results based on the information provided by the Client and the condition of the items and surfaces to be cleaned.

The Client acknowledges that the outcome of cleaning can be influenced by factors such as the age and type of fibres, existing damage, stains that have set permanently, previous cleaning methods and the presence of wear and tear. The Company does not guarantee complete removal of all stains or odours.

3. Booking Process

Bookings can be made by the Client through the Companys accepted communication channels as advertised from time to time. A booking is an offer by the Client to purchase Services in accordance with these Terms and Conditions.

The booking will be accepted, and a contract formed, when the Company confirms the booking details and price to the Client. The Company may issue this confirmation verbally, in writing, or via electronic communication.

The Client is responsible for providing accurate information at the time of booking, including property access details, type and number of rooms or items to be cleaned, approximate sizes and any specific requirements. The Company reserves the right to adjust the quoted price if the information provided by the Client is materially inaccurate or incomplete.

The Company may refuse a booking or cancel a confirmed booking at its reasonable discretion, for example where it considers the Premises to be unsafe, inaccessible, or beyond the reasonable scope of the Services.

4. Access and Client Obligations

The Client must ensure that the Premises are accessible at the agreed time of the appointment. This includes arranging for keys, parking and any necessary access codes or permissions. If suitable parking is not available, the Client may be required to cover any parking costs incurred by the Company.

The Client must ensure that there is a responsible adult present at the Premises during the provision of the Services, unless the Company has agreed in advance to proceed without the Client on site.

The areas and items to be cleaned should be reasonably free of clutter and personal belongings. Small items, fragile objects and valuables should be removed from the areas where the Technician will work. The Company is not responsible for moving heavy furniture, appliances or items that may pose a risk of damage or injury. Where items are moved by the Technician as a courtesy, this is at the Clients risk.

The Client must inform the Company in advance of any known defects, pre-existing damage, loose fittings, wear or special conditions relating to carpets, rugs, upholstery, flooring or other items to be cleaned. This includes but is not limited to weak seams, loose threads, delamination, shrinkage risk, colour instability and previous damage from cleaning products or water.

5. Pricing and Estimates

Prices for the Services are typically provided as an estimate based on the information supplied by the Client. The final price may change if the actual work required differs from the description provided at the time of booking.

The Company reserves the right to amend the price on arrival if the size of the areas, number of items or level of soiling is significantly different from what was described. Where possible, any price adjustment will be agreed with the Client before work commences or continues.

All prices are quoted in pounds sterling and, unless expressly stated otherwise, are exclusive of any applicable taxes. If taxes are applicable, they will be added to the price at the appropriate rate.

6. Payments and Invoicing

Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the appointment.

The Company may accept payment by cash, bank transfer, card payment or other methods as notified to the Client. Certain payment methods may need to be arranged in advance.

For business Clients or ongoing service arrangements, the Company may issue an invoice following completion of the Services. Invoices are payable within the period stated on the invoice. If no period is stated, payment is due within 7 days of the invoice date.

If the Client fails to make any payment on the due date, the Company may charge interest on the overdue amount at the statutory rate and may suspend further Services until payment is received in full. The Company also reserves the right to recover all reasonable costs and expenses incurred in seeking to recover overdue payments.

7. Cancellations, Rescheduling and Late Access

The Client may cancel or reschedule a booking by giving the Company reasonable notice. The minimum notice period required for cancellation or rescheduling without charge will be communicated at the time of booking.

If the Client cancels or reschedules with less than the minimum required notice, the Company reserves the right to charge a late cancellation fee. This fee is intended to cover the time reserved and any costs incurred in preparation for the appointment.

If the Technician arrives at the Premises at the agreed time but is unable to gain access, or if the Client is not present and no prior arrangement has been made for access, the Company may treat this as a late cancellation and charge an appropriate fee.

In the event that the Company needs to cancel or reschedule a booking, it will make reasonable efforts to notify the Client as soon as practicable and to offer an alternative appointment. The Company will not be liable for any indirect loss, cost or expense arising from such cancellation or rescheduling.

8. Health, Safety and Conduct

The Company is committed to carrying out Services in a safe and responsible manner. Technicians will follow reasonable health and safety practices and will use professional equipment and cleaning products appropriate for the task.

The Client must ensure that the Premises are safe for work, including providing adequate lighting, ventilation and access. The Client should inform the Technician of any potential hazards on site, including uneven floors, loose fittings, electrical issues or other risks.

The Client agrees not to request the Technician to undertake any task that is unreasonable, unsafe or outside the agreed scope of Services. The Company reserves the right for the Technician to refuse to carry out any work that they reasonably consider to be unsafe or inappropriate.

9. Use of Cleaning Products and Equipment

The Company will supply the necessary equipment and professional cleaning solutions required to carry out the Services, unless otherwise agreed in advance. Where the Client requests the use of their own products or equipment, this is at the Clients own risk and responsibility.

The Client must inform the Company before the appointment if any occupants of the Premises have allergies, sensitivities or other health concerns that may be affected by cleaning products. The Company will use reasonable efforts to accommodate such requests where practicable, but cannot guarantee that all products will be hypoallergenic.

Certain delicate fabrics, materials or finishes may require specialist treatment. The Client should notify the Company of any such items and follow any care labels provided by the manufacturer. The Company will not be liable for damage caused where the Client has not provided adequate information or where the item is unsuitable for the requested cleaning process.

10. Waste Handling and Regulations

The Company will handle waste and residues generated during the cleaning process in accordance with relevant UK laws and local regulations. This may include collection of soiled water, disposable materials and other waste arising directly from the Services.

General household or commercial waste that is not created by the cleaning process is the responsibility of the Client and will not be removed by the Company unless specifically agreed as an additional service.

The Client must not request the Technician to remove or dispose of hazardous waste, including but not limited to clinical waste, chemicals, asbestos, sharp objects or any materials that are controlled under specialist regulations. The Company reserves the right to refuse to handle any waste that it considers hazardous or inappropriate.

Where the Company agrees to remove certain non-hazardous waste created in the course of the Services, such removal will be undertaken in a lawful manner and may be subject to additional charges.

11. Damage, Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. If the Client believes that damage has occurred as a result of the Services, the Client must notify the Company as soon as reasonably possible and in any event within 48 hours of completion of the Services, providing details and, where possible, supporting evidence.

The Companys liability for any proven damage caused by its negligence or breach of contract will, where permitted by law, be limited to the lesser of the cost of repair or replacement of the affected item, having regard to age, condition and fair wear and tear.

The Company will not be responsible for pre-existing damage, deterioration due to age or wear, or for issues arising from defects in materials, faulty installation or improper maintenance. The Company is not liable for shrinkage, colour changes or texture changes where such outcomes are a recognised risk of cleaning the particular material or where care labels are missing, unclear or have not been followed by the Client previously.

The Company will not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity or any similar losses. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be limited or excluded.

12. Complaints and Service Issues

If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as practicable, and in any event within 48 hours of completion of the work. The Company will review the concern and may request further details, photographs or access to inspect the issue.

Where the Company considers the complaint to be justified, it may at its discretion offer a re-clean of the affected area, a partial refund, a full refund or another appropriate remedy, depending on the circumstances.

The Client agrees to give the Company a reasonable opportunity to put matters right before seeking alternative remedies.

13. Insurance

The Company maintains insurance cover appropriate for its business activities, including public liability insurance. Details of insurance cover can be provided on request.

The Client is responsible for ensuring that their own property insurance policies, where applicable, are adequate and up to date.

14. Data Protection and Privacy

The Company may collect and process personal data from the Client for the purposes of managing bookings, providing Services, handling payments and dealing with enquiries and complaints. Personal data will be handled in accordance with applicable data protection legislation in the United Kingdom.

The Client agrees that their details may be used by the Company to communicate about current and future services, unless the Client opts out of such communications.

15. Amendments to Terms and Conditions

The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to the Client and will apply to bookings made after that date.

For ongoing service arrangements, the Company will notify the Client of any material changes, and continued use of the Services after such notification will constitute acceptance of the revised Terms and Conditions.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed deleted, but this will not affect the validity and enforceability of the remaining provisions.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.

The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where this does not reduce the level of service provided to the Client.