Terms and Conditions for Earlscourt Carpetcleaning

These Terms and Conditions set out the basis on which Earlscourt Carpetcleaning provides carpet cleaning and related domestic and commercial cleaning services in the UK. By making a booking, confirming an appointment, or allowing our operatives to begin work, you agree to be bound by these terms. Please read them carefully before arranging any service. These terms are designed to be clear, fair, and practical, and they apply to all standard bookings, quotations, and service visits unless we expressly agree otherwise in writing.

Booking process
All bookings are subject to availability and acceptance by Earlscourt Carpetcleaning. A booking may be made by phone, email, online enquiry, or any other method we make available from time to time. When you request a service, we may ask for information about the type of cleaning required, the size and condition of the area, access arrangements, parking limitations, and any special treatment needs. This information helps us provide an accurate estimate and decide whether the work is suitable for our team and equipment.

Any quotation we provide is based on the details supplied at the time of enquiry. If the actual condition of the carpets, upholstery, rugs, or related surfaces differs from the information given, we may revise the quote before starting work. A booking is not confirmed until we have accepted it and, where required, received any deposit or prepayment. We reserve the right to refuse a booking where the service requested is unsafe, impractical, unlawful, or outside our scope of work.

Where a time slot is given, it is an estimate rather than a guarantee of arrival at a precise minute. We will aim to attend within the agreed appointment window, but delays may occur because of traffic, weather, preceding jobs, or access issues. If we anticipate a significant delay, we will make reasonable efforts to inform you. You must ensure that the premises are ready for the appointment and that an authorised person is present if required for access, approvals, or payment.

Payments
Payment is due in accordance with the terms stated on your quotation, invoice, or booking confirmation. Unless agreed otherwise, payment must be made on completion of the service or immediately upon invoice. We may require a deposit for larger jobs, repeat visits, or commercial contracts. Any deposit paid will be credited against the final price unless we notify you otherwise in writing.

We accept the payment methods communicated at the time of booking. If payment is not received when due, we may suspend any further work, withhold completion documents, or charge reasonable recovery costs to the extent permitted by law. Any bank or card fees incurred because of failed or reversed payments may be passed on to you where permitted. Prices are shown inclusive or exclusive of VAT depending on the status stated on the quotation or invoice.

Scope of service and customer obligations
Our service is limited to the work described in the booking confirmation or invoice. Any additional tasks, stain treatment, moving of heavy furniture, or specialist cleaning may incur extra charges and may require a revised appointment. You are responsible for removing fragile items, valuables, documents, ornaments, and other loose possessions from the areas to be cleaned unless we agree otherwise in advance.

You must tell us before the appointment about stains, delicate fibres, underfloor heating, pre-existing damage, water sensitivity, or any other factor that may affect the cleaning method or result. We may refuse to clean items that are excessively fragile, contaminated, damaged, or otherwise unsuitable. If you do not provide accurate information, we will not be responsible for any resulting limitation in performance, delay, or additional cost.

We will use reasonable skill and care in carrying out the service, and we will aim to follow the methods we consider appropriate for the materials being cleaned. However, carpets and textiles vary widely in age, wear, fibre type, prior treatment, and condition, and not every stain or odour can be removed completely. Variations in appearance, shading, pile direction, or drying time may occur without amounting to a defect in service.

Cancellations and rescheduling
You may cancel or reschedule a booking by giving us notice within a reasonable time. Unless a different cancellation period is stated at booking, cancellations made sufficiently in advance will not normally incur a charge. If you cancel at short notice, fail to provide access, or are not ready for the appointment when we arrive, we may charge a cancellation fee to cover lost time, travel, staff costs, and materials reserved for the job.

If we need to cancel or rearrange an appointment because of illness, equipment failure, severe weather, safety concerns, or circumstances beyond our control, we will notify you as soon as reasonably practicable and offer an alternative date where possible. We are not liable for any indirect loss caused by a postponed visit, provided we act reasonably and use our best efforts to rebook promptly.

Where a deposit has been paid and the customer cancels outside the agreed free cancellation period, the deposit may be retained in full or in part to reflect our administrative and preparatory costs, unless otherwise required by law. For work under a fixed-term or business contract, any special termination rights will be governed by the written contract terms in addition to these general conditions.

Liability and limitations
We will take reasonable care when working in your property or business premises, but you acknowledge that cleaning services involve the use of moisture, detergents, machinery, and manual handling. To the fullest extent permitted by law, Earlscourt Carpetcleaning will not be liable for loss or damage arising from pre-existing defects, wear and tear, hidden contamination, weak seams, colour instability, poor prior workmanship, or any condition that could not reasonably have been identified before starting work.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our total liability for any claim arising from a service, whether in contract, tort, negligence, or otherwise, shall be limited to the amount paid or payable for the relevant service, unless a higher limit is required by law or expressly agreed in writing.

We are not responsible for loss of business, loss of opportunity, loss of profit, loss of data, or any indirect or consequential loss. If damage is alleged, you must notify us as soon as reasonably practicable and allow us a fair opportunity to inspect the area or item before repair, replacement, or disposal. Failure to do so may affect our ability to investigate and may reduce or remove any claim to compensation.

Waste regulations and disposal
Any waste removed during cleaning operations will be handled in accordance with applicable UK waste and environmental regulations. This may include packaging waste, disposable cleaning materials, contaminated residues, and minor debris generated during the service. We will dispose of waste only in a lawful and responsible manner and may separate or store waste temporarily where necessary for transport, treatment, or collection.

You remain responsible for the lawful disposal of any items that you ask us to remove from your premises unless we have expressly agreed in writing to take responsibility for disposal. If the service generates controlled waste, hazardous material, or contaminated items, we may refuse to remove them or may charge additional fees for specialist handling, transport, and disposal. We may also ask you to provide accurate information about any material that could be subject to special waste controls.

If we encounter materials that appear to be hazardous, regulated, or unsafe to handle, including but not limited to chemicals, bodily fluids, sharps, asbestos-related debris, or mould beyond ordinary domestic cleaning, we may stop work immediately and seek instructions or appropriate advice. We are not required to handle, transport, or dispose of prohibited waste, and we will not breach legal duties by declining to proceed with such items.

Guarantees, variations, and complaints
Any service description, estimate, or timing provided by Earlscourt Carpetcleaning is intended as a statement of intention rather than a guarantee, unless expressly stated as binding. We may make reasonable changes to the service method, materials, or sequence of work where necessary to achieve a suitable result, protect the premises, or comply with safety requirements. Any variation requested by you after the booking may affect cost and timing.

If you have a concern about the service, you should notify us promptly and before making any permanent alterations to the cleaned area. We may ask for photographs, a description of the issue, and an opportunity to revisit the site. Where a complaint is justified, we may at our discretion re-clean the affected area, offer a partial refund, or agree another appropriate remedy. This does not affect your statutory rights.

Nothing in these terms affects consumer rights under the Consumer Rights Act 2015 or other applicable UK legislation. If you are a business customer, you confirm that you are entering into the contract in a business capacity and not as a consumer, unless we expressly agree otherwise. Any consumer guarantees or rights implied by law will apply in addition to these terms and not be removed by them.

Access, safety, and premises conditions
You must provide safe and reasonable access to the premises, together with any required parking permission, building entry information, security instructions, or permits. If access is delayed or blocked, the appointment may be shortened, rescheduled, or charged as a failed visit. We may decline to continue if conditions become unsafe, including where floors are slippery, electrical risks are present, or the environment is not suitable for cleaning.

You are responsible for ensuring that the property has adequate working utilities, including electricity and water where required for the service, unless we state otherwise. We may not be able to complete the work without such facilities. If our operatives must move furniture or equipment, you accept that minor repositioning marks, scuffs, or pre-existing instability may occur, and we will not be responsible for items that are already poorly assembled or structurally unsound.

We may take reasonable steps to protect surfaces and surroundings, but you should expect some disruption associated with professional cleaning, including drying time and temporary restricted access to treated areas. If you or any occupants have allergies, sensitivities, or health concerns, you should inform us in advance so that we can consider whether alternative products or methods are appropriate.

Data, records, and communications
We may keep records of bookings, invoices, service notes, photographs, and communications for administrative, accounting, legal, and quality-control purposes. Any personal data handled by us will be processed in line with applicable data protection laws and our privacy practices, where relevant. By engaging our services, you consent to necessary service-related communications by phone, text, email, or other agreed methods.

Notices sent by us to the contact details you provide will be deemed received when sent, unless we receive a delivery failure notice. You should keep your contact details up to date and inform us of any change that may affect the booking or billing process. We are not liable for missed appointments or delayed communication caused by incorrect or outdated information supplied by you.

Governing law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, unless mandatory consumer law provides otherwise. If any part of these terms is found unenforceable, the remaining provisions will continue in full force and effect.